Customer Loyalty and Engagement Software – Customer-1

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Customer Loyalty and Engagement Software – Customer-1

Our proprietary loyalty platform and software solutions allow us to greatly increase efficiencies in cost, time and reach of your customer relationship initiatives.

Get in touch and let us work with you to conceptualize, develop and manage any kind of customer loyalty program that fits the best to achieve your customer and business objectives

loyalty-higlights

Intelligent Offers Platform

intellignet-offers-platform

Client Value Proposition

Customer lifecycle-based Offers
Offer prioritization basis Client’s objectives
Insights at individual & aggregate level
Trackable offer consumption & ROI
Offer Performance Dashboards
Branding & white label capabilities
Fully managed support service
Quick & Easy Integration

Salient Features

Ease of offer upload for with CONFIGURABLE SELLER PANEL for merchants
Seamless and ROBUST MAKER-CHECKER process
Compliance with banks business objectives with OFFER PRIORITIZATION functionality
Centralized access-based role for better controls and security
Display relevant offers to customers with OFFER RECOMMENDATION ENGINE
Accurate targeting of offers through the TG RECOMMENDATION functionality
Easy reconciliation through a robust OFFER CONSUMPTION AND TRACKING functionality
CUSTOMIZABLE FRONT END depending on bank’s requirements

Other Key Modules

ANALYTICS

Understanding Customers
Creating Value
Automating Intelligence
Actionable Insights
Delivering 3600 Growth

CAMPAIGNS

Customer Onboarding
Customer Engagement
Attrition Management
Referrals

CUSTOMER SUPPORT

Highly trained agents
One Stop Connect
End to End Service
Support beyond the booking

SECURITY

PCI DSS Certified System
KPMG Audited & Certified System
High Security with HMAC & Signature Authentication
Real time monitoring and Alert System

Customer Feedback Management

Developing customer feedback flow and SOPs
Development of questionnaires
Deploying best-in-class customer feedback software
Customer feedback analytics and reporting

Digital Marketing plans conceptualization, creation and implementation

Content creation through automated and innovative tools
Content personalization and deployment across online media
Management of social handles
Deploying social listening software and management of social media