Services

Customer Engagement consulting

Customer One works with you to understand and identify the customer expectations and challenges, conceptualize, launch and manage omnichannel customer engagement programs that delight the customer at every step of the shopping journey.

  • Identifying customer experience gaps and bringing in advanced and innovative software’s to engage the customer supported by real-time Data Analytics  
  • Automation of customer journey across the channel
  • Launch strategy, processes development and roll-out, Measurement parameters 
  • Putting up a Governance structure for periodic assessment 
  • Customer personalization plan basis advanced analytics 
  • Analytics based customer recommendation engines
  • Customer engagement communication development – Digital communication as also offline communication
  • Day to day management, finetuning and enhancement   
  • Bringing in relevant tie ups for enhancing the customer engagement and CRM program

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